The Qualibox certificationa mark of trust
Our customer review certification for a transparent business relationship.
Our verification process
Every review goes through a rigorous 6-step process before being published.
Authenticated invitation
Only customers who have received an invitation by email or SMS can submit a review. Each invitation contains a unique, time-limited token.
Identity verification
The customer's email is verified. Proof of purchase may be requested to strengthen authenticity.
AI moderation
Our artificial intelligence analyzes every review to detect fake reviews, spam and inappropriate content.
Human moderation
Ambiguous reviews are examined by our moderation team to guarantee quality.
Transparent publication
All reviews (positive and negative) are published in chronological order. No review is removed without a valid reason.
Continuous monitoring
Our team continuously monitors review quality and intervenes in case of suspicious behavior.
Why choose certified reviews?
Certified reviews bring concrete benefits to your company.
Increased trust
Consumers place more trust in companies whose reviews are certified.
Better conversion rate
Certified reviews help improve your conversion rate.
Competitive differentiation
The Qualibox Certified badge sets you apart from your competitors.
Regulatory compliance
Comply with the legal obligations related to online reviews (Omnibus directive, NF ISO 20488).
Compliant with European standards
Our methodology complies with the most demanding international standards.
NF ISO 20488
International standard on online review management: collection, moderation, publication.
Omnibus Directive (EU)
Obligation to verify the authenticity of reviews before publication and to flag sponsored reviews.
GDPR
Protection of reviewers' personal data and right to portability.
NF Z74-501 (France)
French standard specific to online review platforms: transparency and reliability.
Ready to certify your reviews?
Join the companies that trust Qualibox to manage and certify their customer reviews.
La certification des avis : un gage de transparence
Qualibox applique une méthodologie alignée sur la norme NF ISO 20488 et la directive européenne Omnibus : vérification des évaluateurs, modération IA et humaine, et publication équilibrée des avis. Cette page résume notre démarche ; pour aller plus loin, consultez notre FAQ ou contactez nos équipes.
Entreprises et consommateurs
Les professionnels peuvent afficher le badge Qualibox Certifié pour renforcer la confiance ; les consommateurs identifient des avis issus de parcours authentiques et traçables.